General Inquiries

For questions about the Okogu platform, account management, billing, or non-technical support, please email [email protected]. To help us assist you quickly, please include:

• Your organization name and contact details
• A concise description of your question or request
• Relevant account identifiers or product information

Our team typically reviews inbound messages during business hours and will respond with next-step guidance or requested information.

Developer Submissions

We invite developers and partners to submit integration ideas, API access requests, app submissions, and partner program inquiries. Email [email protected] with:

• Your app or integration name
• Use case, target platform, and technical requirements
• API references or documentation links
• Security and compliance considerations
• Primary contact and preferred response method

For any submission containing credentials or sensitive information, do not send passwords. Use secure channels or the approved secure process described by our technical team.

Submissions are reviewed in cycles to ensure thorough evaluation. You will receive an acknowledgment within our standard timeframe, followed by further guidance or requests for additional details.

Response Times

Okogu is committed to timely, transparent communication. Our targets are:

• General inquiries: Acknowledgement within 1 business day; typical resolution within 3–5 business days, depending on complexity.
• Developer submissions: Acknowledgement within 2 business days; initial technical review within 5–10 business days; subsequent steps provided as needed.
• Critical security or outage issues: Acknowledgement within 1 hour during business hours; ongoing updates from on-call staff as the situation evolves.

Support hours are Monday–Friday, 9:00–18:00 UTC, excluding public holidays. Messages received outside these hours will be addressed at the start of the next business day.